Support

How can I cancel my order?

Canceling After Shipment. Call the customer service number if you get an email that says that the order can’t be canceled because it has already shipped. In some cases, the customer service representative can stop the shipment in transit. Ask the customer service number how they will process your cancellation.

How can I check my order status?

To check the status of an online order, log in to your castorautoparts.com.br account and select Activity History. Once your order ships, a tracking number will be assigned and it will appear in your order information. You can then track your order with your tracking number.

When can I expect refund for my returned item?

Debit card refunds usually take from 3 to 5 business days, depending on the merchant. Sometimes, it can take only a couple of hours, if you’re lucky, and rarely up to 10 days or longer for larger disputes. Debit card refunds aren’t instant, mostly because of the process that goes on during the refund

I don’t remember my password. Help!

First check if your password are auto save on your Gmail. If notsaved you just click forget password give your email id and the password changing link send to your email id. Open the mail and click the link you can change the password now.